Privacy Policy

Last updated: June 23, 2026

This Privacy Policy explains how NWConnect — operated by NWCONNECT DESENVOLVIMENTO DE SOFTWARE LTDA, based in São Paulo, Brazil (“NWConnect,” “we,” “us,” or “our”) — collects, uses, and protects information when you interact with us, our website (nwonline.com.br), our services, and our phone and text-message communications. By contacting us or using our services, you agree to this Policy.

Information We Collect

Contact & business details you provide or that are publicly listed for your business — such as name, business name, phone number, email, and address.
Communications — the content of calls, text messages, emails, and form submissions between you and us.
Billing information processed securely by our payment provider (Stripe) when you become a paying client.
Website usage — basic, privacy-friendly analytics (such as pages viewed) that do not build advertising profiles.

How We Use Information

To contact you about our website design and development services, including sending you a personalized website preview you requested.
To provide, maintain, and improve the services you hire us for.
To process payments and manage your account.
To respond to your questions and provide support.
To comply with legal obligations.

SMS / Text Messaging

We send text messages only to people who have provided their phone number and consented to receive them — for example, verbally during a phone call when you ask us to text you a website preview or follow-up. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP; reply HELP for assistance, or email contato@nwconnect.com.br.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties under any circumstances.

Phone Calls & Call Recording

We may place phone calls to businesses to offer our services. Calls may be recorded for quality, training, and record-keeping purposes. When a call is recorded, we disclose this at the start of the call. If you do not wish to be recorded, you may ask us to stop or end the call.

How We Share Information

We do not sell your personal information. We share information only with service providers that help us operate — such as Twilio (calling and messaging), Stripe (payments), and Google (analytics and business listings) — and only as needed to deliver our services, subject to their own terms and privacy policies. We may also disclose information when required by law. As stated above, mobile opt-in data and SMS consent are never shared with third parties or affiliates for marketing or promotional purposes.

Data Retention

We keep information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion at any time.

Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure, but we work to safeguard your data.

Your Rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of communications at any time. To exercise these rights, email contato@nwconnect.com.br.

Cookies & Analytics

Our website uses minimal, privacy-friendly analytics to understand general usage. We do not use third-party advertising trackers.

Children’s Privacy

Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect information from children.

Changes to This Policy

We may update this Policy from time to time. The “Last updated” date above reflects the most recent version. Material changes will be posted on this page.

Contact Us

NWCONNECT DESENVOLVIMENTO DE SOFTWARE LTDA
São Paulo, Brazil
Email: contato@nwconnect.com.br